chronovore: (sweater)
[personal profile] chronovore
I work in Unity; my partner had me purchase Unity Pro so we had parity in working environment; we didn't want ANYTHING to bite us in the ass over version differences; little did we know, Unity is capable of fucking up ANYTHING.

My initial license is $75/month and doesn't cover iOS builds. Soon, Unity allows for iOS builds in non-Pro subscriptions, but with a splashscreen. My clients don't want a splashscreen.

I spend three weeks sorting out with Unity how to make this happen, because (a) the fuckers didn't respond to net inquiries through their site for 10 days, until I called them out on Twitter, and (b) the solution was actually right in front of me in a mail which allowed for a subscription upgrade... but Unity had not included any form of language in the offer about what is actually included. NONE. Not a damned thing.

When support finally confirms that the offer will get me splashscreen-free deployment on iOS, I proceed through payment. Despite Unity having my CC information on-hand for my existing subscription, it requires me to re-enter my CC info. This engages a new in-frame "Verified by Visa" step which requires another re-entering of the same data. After that, it wants me to establish a password for Verfied by Visa, which I do. After that, it drops me back at the Unity store page:

DECLINED

Not only declined, but as I found out today, nearly a week later, it had triggered fraud protection on my CC, so the other charges I've made since then were blocked without notification. I spent nearly an hour on the phone with the bank today clearing all that up.

My CC is again available for use. I re-initiate the process for buying the "new Pro" subscription for Unity, but now the price on the specified site (only accessible through my special offer mail), which is supposed to be $75/mo through 12/31 instead shows $125/mo.

I'm as mad as a cat forced to wear wet pajamas.
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